Requesting School Days

We ask that you please request your desired school days a week in advance, at the latest. Requests made less than a week out are not guaranteed. In the event the facility is at capacity, your pup will be added to our waitlist pending cancellations on a first come first served basis.

Cancellation Policy:

All day trains must be cancelled before the drop-off window opens (7:30am) to avoid a cancellation fee. Any daycare or day trains cancelled within the drop-off window will result in a $15 cancellation fee. All no shows or cancellations after drop-off time will result in full payment for that scheduled day.

For private lessons, we ask for at least 2 hours’ notice to reschedule or cancel. Any lessons cancelled within 1 hour of their scheduled time will result in a $10 cancellation fee. All no shows will result in full payment for the scheduled lesson.

PLEASE NOTE: Weather conditions and emergencies will always be considered!

Drop-off / Pick-up windows

Our drop-off and pick-up times are strict to ensure each dog is getting the proper amount of training and enrichment.

Day train drop-off window: 7:30am-9:30am

Late drop-off window: 9:30am-10:00am

*No dogs will be permitted in after 10:00am*

Day train pick-up window, Monday-Thursday: 4:00pm-6:00pm

Day train pick-up window, Friday: 4:00pm-5:30pm

Please let us know if you plan to pick-up before 4pm so we can plan your pup’s training schedule accordingly

Vaccinations:

All dogs participating in one of our programs are required to be fully vaccinated. A list of required vaccinations will be given at contract signing. Proof of vaccinations is required before starting a program.

Dog boarding protocol:

Any dog boarded at another facility must wait at least 7 days before returning to our facility. This is to help reduce the spread of illness and diseases, as well as to ensure the health and wellness of the dogs in our programs.